“Your team has been outstanding, you guys really have a top notch staff who are always willing to go above and beyond for us (and I’m sure all of your customers). I especially appreciate your team’s efforts with our ShoreTel upgrade. They were extremely responsive with any questions or concerns we had leading up to the upgrade and then pushed through the night (3am to be exact!) and successfully upgraded our entire ShoreTel production system. That Monday after go-live we had 0 issues!”

“I really appreciate your support and collaboration. You are an outstanding business partner!”

“Gregg has a very well thought out plan for implementation. Furthermore, they execute it perfectly. Their staff is very professional and pays attention to the customer from day one. Their experience allows for implementations to go according to plan. I truly believe that when I recommend someone or a company that they are a reflection of me. With Gregg, I have never had a reservation when it comes to referring them.”

“We recently moved our phone service (multiple regional offices and a virtual call center) between carriers as well as switched to SIP. With Gregg’s help this complicated move was flawless. They are even better than their reputation indicates.”

“Our decision to move ahead with Gregg and ShoreTel was one of the easiest ones our organization has ever made in the technology area. Gregg’s experience in the legal market was clearly evident in the staff’s ability to professionally and logically guide us through the implementation process. Their emphasis on customer support and satisfaction went a long way in making our professionals feel comfortable with ShoreTel.”

“Gregg epitomizes the very best in a technology vendor. They offer a consultative sales model which focuses on the true needs of the client. They bring years of experience and expertise to the engagement, and most importantly they have tremendous integrity. I would unreservedly recommend their firm without qualification.”

“We are a technically complex organization, given our line of business in financial services. We threw a number of technical curveballs at Gregg because of security restrictions on our network, some of which were escalated (and new issues) to ShoreTel and required extra time and assistance to resolve.”

“Our planning and migration was so successful I have yet to hear a complaint from anyone in our firm. They are responsive in every form and I am definitely happy to work with a company that values customer service first.

Gregg is very thorough and accurate in pinpointing every need we have including any upcoming needs.”

“We selected Gregg and have been absolutely delighted with their professionalism, preparedness, and guidance on getting everything ready for the change over. They have exceeded our expectations on every level from their technical expertise to their people training. They worked with us to propose exactly what we needed rather than what would necessarily bring them the biggest payoff! We had an excellent contact for sales, and the Project Manager was superb in organizing our installation project. We even slipped them extra work by changing our carrier at the same time, and they managed that equally well.”

“I wanted to take a moment and say thank you for the team work and the incredible effort during this migration. I am sure that we have all been involved in these ventures before. This is by far, the most comprehensive I have seen given all the variables involved. Not just standing up a call center but the training, the facilities, the network, the incidentals of everyday work life and so on and all that involves. I have migrated to new phone systems before but never while trying to move to a new location also!”

“I think it’s no coincidence that Gregg is having a record year in sales. Your reputation, your business practices, and your commitment to customer satisfaction are exemplary. I consider it an honor to be working with you and Gregg.”

“Gregg does a great job proactively contacting me about potential issues with my ShoreTel environment. They provide prompt service and support to my issues and they keep me up to date with new solutions that may be of use to my organization.”

“I wanted to take a moment to thank you for the “uneventful” transition to the new phone system. A special thanks to your personnel for their training efforts and hands-on work with our staff, especially our receptionist team. Our teams were very receptive to the change and your team’s Day One work contributed significantly to that.”

“Thank you so much for encouraging me to get this new phone system! I have been so wow’d with the project management, and the techs and sales people have been awesome and so responsive. I didn’t realize what a difference our phone system can make on our business, nor how excited my team would be with it. Everyone feels so grown up, and I have heard people say “we’re in the big time” now. :-)”

“We love the service and value we receive at Gregg, plain and simple. You guys have been so easy to work with, your workers have always been friendly and responsive, and you have always been there for us whenever we have needed you.”

“Having grown over 85 years to one of the nation’s leading florists, we needed a state-of-the-art communications system. ShoreTel improved our handling of customer calls into the Contact Center, gave our distribution center and ten Chicago-area branches uniform station equipment for the varying needs of our users, and added far more features than our previous systems at a lower monthly cost.”

“We feel that ShoreTel is a superior product and that Gregg is both an expert on installation and set up, and provides excellent service.”

“Gregg’s products are great and the ability to have more control of adding and removing people/lines really is a plus. Customer service has also been excellent.“

“They provide great customer service and are very responsive to questions and issues that arise.”

“Each improvement or feature that allows an opportunity for better customer service is definitely worthwhile. The ShoreTel system allows us to concentrate on creating the most innovative and unique designs suitable for specific occasions and to not worry about the technical end of our phone call.”

“Great Customer service and exceptional desire to outperform!” 

“Timely response to issues, good customer service”

“They are very sensitive to your needs and respond in a timely fashion.”

“Gregg is easy to access, responsive and provides excellent service to resolve problem issues and actually do follow up to make sure everything is working okay.”

“Gregg has excellent customer service and tech support, timely call backs and follow ups.”

“When we installed out ShoreTel system, we felt like we went from the Flintstones to the Jetsons in one day!”

“I just wanted to thank you for all your help over the years. Our ShoreTel system has grown exponentially and I couldn’t have done it without your support.”

“I want to thank you very much for your time and your expertise with the ShoreTel software. Again, thanks Dave, this is why we decided to stay with Gregg.  You saved this company from a collapsed server with no backup. Excellent job!”

“Thank you. You did such a wonderful job today. You put everybody at ease and helped the whole team. Really appreciate your patience. Everyone is generally excited about using the software which is a first. Lol.”

“In regards, to the experience; it has been an over-the-top collaborative and seamless positive experience. The level of customer service and attention to detail from the very beginning to the go live date from Gregg and everyone at Ring Central ensured a successful implementation.”

“Gregg worked with us to propose exactly what we needed rather than what would necessarily bring them the biggest payoff!”

“Gregg was a key contributor in assisting us in finding the right product and the right organization that not only met but exceeded our needs and expectations.”

“Gregg not only was an integral part of researching and guiding us through the phone project. They stayed with us through the actual day of transition to the new platform. They were essential to our smooth transition; we couldn’t have done it without them!”

“Gregg was able to provide several options for us to choose from when evaluating a new system and only recommended the best of breed of manufacturers which allowed us to select the right cloud phone system for all of our business needs.”